?     Asked on 6/14/2016by Inyo Visitor

Where can we purchase replacement metal "plates" for the Electrode, APURE Ei 35?
 Reply

A  Answered on 6/15/2016 by InyoPools Product Specialist Matt S.

Manufacturers do not make available replacement plates, you would need to buy the electrode, part number R0511400.
 Reply


?     Asked on 4/8/2017by Inyo Visitor

what is the warranty for the Jandy ei replacement cell for salt systems?
 Reply

A  Answered on 4/11/2017 by InyoPools Product Specialist Lennox H.

Hi. This cell comes with a 1 year manufacturer warranty.
 Reply


?     Asked on 4/28/2017by Inyo Visitor

I need one electrode plate inside my unit. It is the center plate that is rotted. I took it apart and all of the other plates are fine. Can I get just the one center plate? I have a Jandy Apure 35 system. I do not need to buy the whole assembly. Just one plate. Please help! In Miami and its getting hot!!!!!
 Reply

A  Answered on 4/29/2017 by InyoPools Product Specialist Steve M.

Hi. Unfortunately, the electrode plates are not available as a separate part. You will have to replace the entire cell to get your system running again.
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?     Asked on 11/11/2017by Inyo Visitor

I am tired of replacing the Jandy 35 electrode (R0511400) when it is always the center plate dissolving. Please recommend a better system to replace this one. One of many concerned customers.
 Reply

A  Answered on 11/14/2017 by InyoPools Product Specialist Lennox H.

Hi. There is not a direct replacement available, you will need to replace this unit with the horizontal cell system listed on the Inground Pool Salt Systems page. 
 Reply


?     Asked on 8/10/2019by Craig

I replaced the cell and still shows no salt/low flow/low temperature. So I replaced the control PCB board. Still shows no salt/low flow/low temperature, salt is at 4100 and filter is clean. Any suggestions what to do now?
 Reply

A  Answered on 10/15/2019 by InyoPools Product Specialist Michelle B.

Hello, Unfortunately, we are not certified Jandy reps to accurately troubleshoot this unit for you. We recommend contacting the manufacturer with that question. You can reach them at 1-800-822-7933.
 Reply


?     Asked on 5/25/2021by Chris

I have replaced the cell but a couple of the cord connections are worn and have corroded. Where can I buy replacement connections?

 Reply

A  Answered on 5/25/2021 by InyoPools Product Specialist Danny R.

Here is a link to the parts breakdown for the AquaPure EI.  I believe the part you are talking about is number 4 (R0512500) which is no longer available.  AquaPure Ei Series Power PackYou will need to give Jandy a call directly to see if there is any replacement available. https://www.jandy.com/en
 Reply


A  Answered on 5/25/2021 by Product Owner

Someone had replaced a few of the leads with the one in the attached picture, but I cant find this connection anywhere, pool supply store, hardware store, I even tried an auto parts store.... It sounds like this system has been discontinued. What system would recommend to replace it, once I get tired of chasing down replacement parts?

 Reply