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InyoPools Product Specialist Dennis R. Posted: 5/22/2017
Steve -I would recommend buying the stain identification kit referenced in step 1 to get a definitive answer.Reply
Steve Posted: 5/21/2017
My pool has some brown/ yellowish stains and I get conflicting answers from my pool suppliers. One say its iron and the other say its calcium.Reply
InyoPools Product Specialist Dennis R. Posted: 5/14/2017
HeatherBarnes - Not sure what happened here. I would suggest your calling Jack's Magic directly and discussing it with them. Their number is 1-800-348-1656.Reply
HeatherBarnes Posted: 5/9/2017
We have stains from using Jack's Magic After Shock....everywhere the crystals landed is stained brown. Is there a way to remove these?Reply
InyoPools Product Specialist Dennis R. Posted: 7/1/2016
Sarah - I would recommend using Jacks Magic STAIN ID KIT to identify what type of stain you have. There are a few different ways to use the kit. You can sprinkle a small amount of each packet into the water. As the product dissolves it becomes a solution that is heavier than the water. The solution will then sink to the bottom and should begin to react with the stain. Another method is to put a small amount of the test into a sock, attach it to your vac pole and hold it directly over the stained area. Once you have identified the stain, you can target it with the correct treatment to eliminate it.Reply
Sarah Posted: 6/29/2016
How do you remove brown stains from the bottom of your inground concrete pool? One stain was there when the pool opened. The other was there when we had a flood. The pool company drained the water and rinsed off the cartridge filters with muriatic acid I believe. They left perfect cartridge shaped circles on the white concrete. They came and "cleaned" them but they never went away. How would I even test the brown spot at the bottom of a 7.5 ft deep end?Reply
InyoPools Product Specialist Dennis R. Posted: 9/24/2014
Donna - Have you done a stain id test? If you don't want to buy the kit, try placing a vitamin C tablet on the stain to see if it lightens it. If it does, you can use a simple stain remover to get rid of the stain. If you’re pass this point, give us a call at 877-372-6038 and ask for Alex at x714.Reply
Donna Posted: 9/23/2014
We have been trying to remove a stain all summer - we have been told it was a metal stain becuase our PH was so low it pulled copper from the heater - once we raised the ph the stain appreared - we have spent tons of money on removers and metal traps and only once did the stain come out but after rains it came back again - we were advised to get the copper out of the pool by draining and refilling - so we did - now the copper is at less than 1 and the stain will not come out - Someone came to look at it today and is telling me now that they think it is from behind the liner and they is a draining issue in the yard- Not sure I believe that after all the stain did not appear until we got the ph up .HELPReply
InyoPools Product Specialist Dennis R. Posted: 8/5/2013
Margaret - If you have hard water, your brown stain may be due to rust from metals and minerals. Our vendor recommends using "Super Rust and Scale Removal". With hard water, you will have to use this product periodically to keep the stains from coming back.Reply
margaret sides Posted: 8/3/2013
We have a brown stain on vinyl inground liner pool. We have triedeverything and have gotten info from 7 deifferect pool companies.
If you put a stain remover in it will take stain out but will later
come back. We need some HELP.
Reply
InyoPools Product Specialist Dennis R. Posted: 7/27/2013
JOHNNY MARTINEZ - Do not use steel wool or sandpaper, or mineral acids, bleaches or chlorine cleansers. There are several levels of "staining". For minor discolorations use a commercial metal polish. For light rust, use a stronger cleaning agent like Simichrome Polish. For heavy rusting, use navel jelly with a Scotchbrite pad. Work in the direction of the existing grain.Reply
InyoPools Product Specialist Dennis R. Posted: 7/27/2013
JOHNNY MARTINEZ - The presence of chloramines is thought to be the most important environmental factor in the corrosion of stainless steel. Chloramines are the byproducts formed by the reaction of chlorine and contaminants from bathers. They are the cause of most eye and nose irritation for pool users. These chloramines are controlled by periodically shocking your pool whenever you see your combined chlorine levels exceed limits.Reply
JOHNNY MARTINEZ Posted: 7/25/2013
how do you remove stains from a stainless steel finish !!!!Reply
JOHNNY MARTINEZ Posted: 7/25/2013
AT WHAT PARAMETERS DO YOU KEEP WATER BALANCE IN POOL WHEN YOU HAVE A STAINLESS STEEL FINISH !!!!Reply