What is the difference between a Hayward Pool Vac Classic and the Navigator Pro model?
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Simply put the Hayward Pool Vac Classic is an older model and only available for concrete pools while the Navigator Pro is available for vinyl, fiberglass and concrete. Other than the shape of the units all the internal mechanisms are the same.
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I bought a Arneson Pool Vac (aka Hayward Pool Vac Classic) in April 1992. In 2016. I bought a new Hayward Navigator V Flex pool vac. and I put the 1992 vac in a box in the garage. A month ago the 2016 model started slowing down so I pulled the cover off to see the plastic around the propeller axle had worn out and the propeller had shifted and wore a hole in the vac housing. I then pulled the 1992 model out of the garage and hooked it back up and after almost 28 years it is still running great,
What is the warranty on this unit?
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Hayward has a 1-year limited warranty. For more details, please review the Navigator Pro owner's manual.
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What do you do when the navigator stops moving?
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Hi Tom, You can try cleaning out your filter. If that does not work you can inspect the cleaner to see if something is stuck in the unit preventing it from moving. If there is nothing in the cleaner then you can take it to you local pool supply store to have it checked out. You can also use the Hayward Navigator Pro, Pool Vac XL Navigator, Pool Vac Ultra Troubleshooting Guide to diagnose what is wrong with your cleaner.
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Hello I just bought a navigator pro ..what do I need to mail in order to get the rebate ?? The saler says that there something in the box that I need to mail ..what it is?
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You will need 3 things to receive your rebate: 1) The filled out rebate form from online or the retailer. 2) a copy of the sales receipt. and 3) The original warranty form. The warranty form is inside the instruction manual. It will need to be cut out, filled out and sent in. All three components will need to be mailed to the address listed on the rebate form.
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Does it climb the walls and clean them?
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The cleaner has the ability to climb the walls and clean them, but this is really dependent if you are getting good suction from your pump. If you are getting good suction the cleaner will go up the walls if your suction is poor then the clean may not go as high up on the walls.
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what is the difference between the 925
and the 2025
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The 925ADC model is the Navigator and the 2025ADC is the Pool Vac XL . They both function exactly the same, contain the same hoses, and are almost identical. The only noticeable difference is shell of the cleaner.
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is the navigator pro designed for use on tiled pools and is this an Australian web site
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Yes the navigator pro can work on the tile, would recommend one that has a brush, but the navigator pro will vacuum the tile. And this is a United States company but we do ship to Australia.
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why does my vavigator/ get stuck in corner
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There are a number of possible reasons why the cleaner would get stuck in a corner. It could be shoes, pods, suction issue or even the gear box is clogged or bad. I would advise having a local technician inspect the unit for it does have many moving parts.
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He will only go in a circle. Do the drive feet wear out and if so can they be replaced
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These model cleaners running in circles can be caused by a number of issues such as, worn shoes/feet, worn pods, a bad gear box, worn a-frame bearings or even simply being clogged. Here is the parts diagram that you can see all of the replacement parts including those feet. Also here is a general guide for how to service the inside of a Hayward Navigator Suction Cleaner. If you do not have any luck then I would advise having a technician physically inspect the cleaner.
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Will this work in a fiberglass pool?
THank you!
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Hello, I would recommend going with the Hayward Pool Vac XL Vinyl/Fiberglass Cleaner. This is ready to be used for your fiberglass pool right out of the box. The Navigator that you are referencing will require these pod shoes in order to be used in your fiberglass pool.
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Cleaner keeps getting stuck in corners and stays there. Seems like it no longer will turn.
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Hi. They are several things that you can do to try to resolve this issue. They're listed on page 17 of the Hayward Navigator Pro/XL Owner's Manual.
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When will you be getting the Navigator V-Flex in stock, and price?
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The Navigator Flex is designed for Trade-Grade sales only, we are unable to offer this cleaner online. Please contact Hayward at (908) 355-7995.
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What is the difference between the 925ADC and W3925ADC?
Thank you.
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Hi, Frank. The units are identical, however, the W3925ADC models are specifically for online retailers. This will let Hayward know if you purchased your unit online or at a retail store.
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925ADC won't move anymore wing won't flip up/down---please advise!
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suction cleaners like the Hayward Pool Vac are sensitive to changes in flow rate. A few of the top causes for a dip in pump suction are the skimmer basket, pump strainer, and filter need cleaning; skimmer vac plate is not sealing; pump hoses have pinhole leaks that pull in air.
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Do you sell the genuine factory supplied hose replacement? I had developed pin holes in my original hose due to age (probably 10+ years old) and bought a universal replacement. The universal replacement does not float as well, is stiff and has developed a coil which can not be un-done which has rendered the cleaner useless. I would dearly like to get the genuine factory hose for my Nav Pro to restore it's operation.
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Are there any Hayward mfg Rebates available on any of the cleaners you sell?
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Hi James, yes there are a few cleaners that currently offer rebates through Hayward under their listed terms. Please see Haywards rebate center to review the models and terms for qualifying models.
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I have a variable speed pump, 3400 down to 1700 rpm with a 1 min change over delay that stopes the pump for 1 min before going to the next lower speed. Will this affect the cleaner from working and flouting to the top between speed changes?
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The cleaner would not float to the top of the pool in between speed changes. It would stay on the bottom of the pool. The rare exception might be if the pump switched speeds exactly when the cleaner breaches the water as it climbs to the tile line. Even in that case, the cleaner should fall back to the floor of the pool.
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Does the handle assembly have any effect on the unit sticking on the main drains?
My handle assembly broke off on mine.
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Hayward's design does have the handle assembly in mind. So I know the performance is based on that. So you might see some changes. I would think as far as suction though you should not see much. This is assuming there is no damage around the part where suction happens on the cleaner.
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how to remove the gear box on a model W3925ADC navigator
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Hello John. Attached please find a brief tutorial titled " How to Clean a Gear Box on a Hayward Navigator" that will describe the process of accessing the Navigator's gear box. How To Clean A Gear Box On A Hayward Navigator
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How the warranty work, if I buy from you
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Hello Miguel. Attached is a copy of the Hayward Navigator Pro Owner's Manual. The last few pages of the manual describe the Product Registration process and an explanation of the Warranty. Warranty claims are to be handled by a Hayward Authorized Factory Service Center. Your nearest Factory Service Center can be identified by contacting Hayward at 908-355-7995. Owner’s Manual
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What part is responsible for turning
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Hello Kathleen. Attached please find the Navigator Pro Owner's Manual. Please note page 17, Troubleshooting Guide, Steering Failure. Attached please find the Hayward Navigator Pro exploded parts diagram for reference. Attached please find a brief tutorial How To Clean A Gear Box On A Hayward Navigator The parts responsible for turning are 14, 11,10,6, 3, and 2. These parts are interconnected. If you can manually, freely turn the Cone Gear (part key 2) and the cleaner does not turn during pool operation, the Gear Box Assembly (part key 14) requires attention.
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I have a MOD HSC925 Navigator V-Flex. Is the Navigator Pro Concrete Cleaner the same or use the same parts? And would it be a compatible replacement.
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Hello. The Hayward Navigator Pro Concrete Cleaner is a compatible replacement for the Hayward Navigator V-Flex. The two cleaners share many of the same parts. However, the Turbine and A-Frames are not identical in the two cleaners. Attached please find the Navigator V-Flex (part 19) and Hayward Navigator Pro (part 20) exploded parts diagrams for reference.
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